Shipping Methods

At Christian Lagerwaard, we understand the importance of delivering your exquisite, made-to-measure and couture fashion pieces with the utmost care and precision. We offer a range of shipping methods to ensure that your order reaches you in a timely and secure manner within Europe. Please review the following shipping options available:

1. Standard Shipping (European Union free of charge):

   • Description: Our standard shipping option offers a reliable and cost-effective way to receive your order within the European Union.

   • Estimated Delivery Time: Varies by location, typically 7-14 business days.

   • Shipping Carrier: Our trusted network of carriers for European Union shipments.

2. Express Shipping (European Union):

   • Description: For those who require expedited delivery within the European Union, our express shipping option provides a faster delivery service.

   • Estimated Delivery Time: Typically 2-5 business days.

   • Shipping Carrier: Our expedited service utilizes reliable carriers to ensure prompt delivery.

3. Couture Hand-Delivery (Local Only):

   • Description: For our valued clients located in the vicinity of our boutiques within Europe, we offer a premium hand-delivery service.

   • Eligibility: Limited to local clients within a specified radius of our European boutique locations.

   • Estimated Delivery Time: Scheduled delivery at your convenience, often within 1-2 business days.

   • Personalized Service: Our concierge will personally deliver your order, ensuring a seamless and luxurious experience.

4. Custom Shipping Arrangements:

   • Description: For unique shipping requests within Europe, such as destination weddings, special events, or other personalized requirements, we offer custom shipping arrangements.

   • Eligibility: Available upon request, subject to feasibility.

   • Estimated Delivery Time: Varies based on the nature of the request.

   • Tailored to Your Needs: Contact our dedicated customer service team to discuss your specific needs, and we will work to accommodate them.

5. In-Store Pickup (Local Only):

   • Description: If you prefer a more personal touch, you have the option to pick up your order in person at our European boutique locations.

   • Eligibility: Available to local clients who can conveniently visit one of our European boutiques.

   • Estimated Pickup Time: Typically within 1-2 business days, subject to boutique hours.

Please note that delivery times are estimated and subject to factors such as your location, the availability of the product, and any potential customs processes for specific regions within Europe.

Your preferred shipping method can be selected during the checkout process when placing your order. For any additional shipping-related inquiries or special requests, our customer service team is available to assist you.

At Christian Lagerwaard, we are committed to providing a seamless and exceptional experience from order to delivery within Europe, and we thank you for choosing us for your luxury fashion needs.

Returns & Refunds

At Christian Lagerwaard, we take great pride in crafting exquisite, made-to-measure and couture fashion pieces that are tailored to your unique style and personality. Each creation is a masterpiece of artistry and craftsmanship, meticulously designed and constructed to meet your individual preferences. We are committed to providing you with an unparalleled experience of luxury and exclusivity. To maintain the integrity of our brand and the quality of our products, we have established the following No Return Policy:

1. Made-to-Measure/Bespoke and Couture Creations:

   All our garments and accessories are meticulously handcrafted to meet your specific measurements and design choices. Due to the highly customized nature of these pieces, we do not accept returns or exchanges for reasons related to fit, design, color, or any other personal preferences. We encourage you to provide accurate measurements and communicate your design preferences clearly during the consultation process.

2. Quality Assurance:

   Christian Lagerwaard is committed to delivering the highest quality in every creation. Our skilled artisans pay the utmost attention to detail, and we have a rigorous quality control process in place to ensure that your garment is free from defects and crafted to the highest standards. In the rare event that a manufacturing defect is discovered, we will address the issue promptly through repairs or replacements.

3. Consultation and Fitting:

   We offer in-depth consultations and fittings to ensure your made-to-measure or couture garment perfectly matches your expectations. During these consultations and fittings, you have the opportunity to discuss any concerns and make any necessary adjustments to your garment. We will make every effort to accommodate your needs and preferences during this process.

4. Cancellation and Refunds:

   In the event that you wish to cancel your order before production begins, you may be eligible for a partial refund. However, this is subject to the progress of the production process and the costs incurred. Any request for cancellation and potential refund will be considered on a case-by-case basis.

5. Alterations:

   If minor adjustments are needed to your garment after it has been delivered, we will provide alterations, if possible, at our cost. However, we do not assume responsibility for alterations performed by external parties, and we recommend consulting with us before pursuing any such alterations.

6. Care and Preservation:

   To ensure the longevity of your Christian Lagerwaard creation, please follow the care instructions provided with your garment. Failure to adhere to these instructions may impact the durability and appearance of the product.

By making a purchase from Christian Lagerwaard, you acknowledge and agree to the terms of this No Return Policy. We are dedicated to ensuring your complete satisfaction with our made-to-measure and couture pieces, and we are here to assist you in any way we can to achieve that goal.

Thank you for choosing Christian Lagerwaard, where we are committed to elevating your fashion experience to the highest level of luxury and exclusivity.